Questiva Consultants Return Policy
We offer a 30-day, 100% money back guarantee on all our printed products, except those ordered through institutional bulk orders*. For individual book returns and/or refunds, please contact our customer service department at 408-440-4182 or firstname.lastname@example.org. Questiva Consultants does not offer refunds on downloaded products or CD-ROMs.
Bulk Orders: Products purchased under bulk orders may be returned if all the following conditions are met:
- Returns are limited to no more than 20% of books, ordered under a single invoice, for a specific title.
- Products must be returned within ninety (90) days of invoice date.
- Products must be returned in original packaging (shrink wrap) and in resalable condition to our warehouse.
- You must obtain a Return Authorization Number (RAN) from Questiva Consultants, prior to shipping your returns. Call 408-440-4182 or email email@example.com.
- You must include a copy of your invoice with the RAN number with your returned books.
Shipping costs are not refunded, on any return, and we do not provide shipping costs for returns. Books that are returned without meeting all the above conditions will not be refunded and will not be returned to the customer.
Return books to:
Sleeter Group Books
350 Sonic Avenue
Livermore, CA 94551
If you have questions, please contact us at: 408-440-4182 or email firstname.lastname@example.org.
*An order is considered a “institutional bulk order” when 5 or more textbooks of the same title are purchased in one order.