Questiva Consultants Return Policy
We offer a 30-day, 100% money back guarantee on all of our printed products, except those ordered through bulk orders*. For individual book returns and/or refunds, please contact our customer service department at 408-440-4182 or [email protected].
An order is considered a “bulk order” when 5 or more textbooks of the same title are purchased in one order.
Products purchased under bulk orders may be returned only if all of the following conditions are met:
- Returns are limited to no more than 20% of order in the single invoice.
- Products must be returned in original packaging (shrink wrap) and in resalable condition.
- Authorization to return the books, must be received by us, within ninety (90) days of the original invoice date.
For ALL Returns:
- Questiva Consultants does not offer refunds on downloaded products or CD-ROMs.
- Shipping is not refunded on any return and we do not offer shipping costs to return any item. You must return any item at your cost
- You must obtain a Return Material Authorization Number (RMA No.) from Questiva Consultants, prior to shipping your returns. Call 408-440-4182 or email [email protected] to receive your Return Authorization.
- You must include a copy of your invoice along with the RMA number when you return the books.
Books that are returned without meeting all the above conditions, will not be refunded and will not be returned to the customer.
All returns are received and processed by our 3rd party fulfillment partner. Information about returning the books is provided in the Return Material Authorization.
Books must NOT be returned to Questiva Consultants office, regardless of the circumstances.
If you have questions, please contact us at: 408-440-4182 or email to : [email protected].