Questiva Consultants Return Policy

We offer a 30-day, 100% money back guarantee on all of our printed products, except those ordered through bulk orders*. For individual book returns and/or refunds, please contact our customer service department at 408-440-4182 or info@questivaconsultants.com.com.  Questiva Consultants does not offer refunds on downloaded products or CD-ROMs.

 

Bulk Orders: Products purchased under bulk orders may be returned if all of the following conditions are met:

  • Returns are limited to no more than 20% of total combined invoices for a specific title within a one year time frame.
  • Products must be returned in original packaging (shrink wrap) and in resalable condition.
  • Products must be returned within ninety (90) days of invoice date.
  • You must obtain a Return Authorization Number (RAN) from Sleeter Group prior to shipping your returns. Call 408-440-4182 or email info@questivaconsultants.com.
  • You must include a copy of your invoice with the RAN number with your returned books.

 

Shipping is not refunded on any return. Books that are returned without meeting all of the above conditions will not be refunded and will not be returned to the customer.

Return books to:
Sleeter Group Books
c/o Acutrack
350 Sonic Avenue
Livermore, CA 94551

If you have questions, please contact us at: 408-440-4182 or email info@questivaconsultants.com.

 

*An order is considered a “bulk order” when 5 or more textbooks of the same title are purchased in one order.