Terms of Service
The rules that apply when you use Questiva Learning.
- Last updated
- 2026-10-28
- Questions
- [email protected]
1. Acceptance
By creating an account or using any part of Questiva Learning (the “Service”), you agree to these Terms. If you don’t agree, please don’t use the Service.
2. Your account
You are responsible for keeping your login credentials private, and for everything done through your account. You must provide accurate information when you sign up. Questiva is built for college, vocational, and professional learners; you must be at least 13 years old to hold an account, and instructors running a class that includes learners under 13 must contact us first so we can put the right agreement in place.
3. License
We grant you a personal, non-exclusive, non-transferable license to use the Service for your own learning or teaching, subject to these Terms. You may not resell, sublicense, or redistribute our textbook content, assessment items, or course materials without written permission.
4. Acceptable use
- Don’t scrape, mirror, or systematically download our content.
- Don’t share your account or transfer access to another person.
- Don’t attempt to bypass paywalls or access controls.
- Don’t use Questiva for anything illegal or to harm others.
5. Payments and refunds
Prices are listed on the Pricing page, and refunds, cancelling and returns are in section 6 below. Payments are processed by our payment processor, currently Authorize.net. We are not responsible for fees your bank or card issuer may charge.
Yearly access is a one-time payment for 12 months of access and does not renew automatically. The 12 months start the day you begin reading. When they end, you may renew for another 12 months or switch to monthly access. Monthly access renews automatically until you cancel, which you can do online at any time from My Account › Subscription. Before you pay, we show the price, renewal interval, and cancellation terms, and we send those same details in your confirmation.
Where we agree to invoice an institution on payment terms, payment is due by the date shown on the invoice. Access and shipment are released once payment clears unless we have agreed otherwise in writing.
Sales tax is added where required. If you are tax exempt, give us your exemption details before you buy so we can apply them. We cannot retroactively refund tax that has already been remitted to a state.
6. Refunds, cancelling and returns
To ask for any refund or return, use the contact page and choose “Billing or refund”, or email [email protected], with your order number. Refunds go back to the card or account you paid with.
- The online book. We refund your payment for the online book within 14 days of buying it, as long as you have read no more than 30% of it.
- Seats for a class or team. Seats nobody has claimed are refundable within 14 days of purchase.
- Monthly plans. Cancel any time from My Account › Subscription. Your access continues to the end of the month you have paid for, and we do not refund part of a month. If a renewal payment fails, we retry it over the next two weeks and keep your access open meanwhile; if none of the retries goes through, the plan ends.
- Moving between Lite and Standard. If you paid for 12 months, moving up to Standard costs only the difference. On a monthly plan, moving up opens Standard at once and the new price starts with your next payment; moving down takes effect at your next payment.
The printed book (E-Learning Companion). It comes with a 30-day, money-back guarantee. Returning it does not change your plan or your online book.
- Ask us for a return authorization number before you send anything, within 30 days of delivery. Books sent back without one are not refunded and are not returned to you.
- Send the book with a copy of your invoice and the authorization number to the address we give you, which is our fulfillment partner’s warehouse. Do not send it to our office.
- You pay the return shipping, and the shipping on your original order is not refunded. We refund the price of the book once it reaches the warehouse.
- If a copy arrives damaged, or a copy is missing from your order, tell us within 3 business days of delivery.
- Orders of 5 or more copies of the same title, such as a school or bookstore order on invoice: up to 20% of the copies on one invoice can be returned, in their original shrink wrap and in a condition we can resell, with our authorization obtained within 90 days of the invoice date.
7. Your content
You retain ownership of anything you submit (assessment answers, tool inputs, classroom invites). You grant us a limited license to host and display that content as needed to run the Service. We may use aggregated, anonymized usage data to improve the platform.
8. Termination
You can close your account at any time. We may suspend or terminate your access if you violate these Terms. Where possible, we’ll give you notice before doing so.
9. Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any content is complete or current.
We strive to make our educational content accurate, but Questiva is not a substitute for professional accounting, tax, or legal advice, and passing any assessment here is not a guarantee of passing a certification exam. QuickBooks® is a product of Intuit Inc.; we are not affiliated with, endorsed by, or sponsored by Intuit, and Intuit may change its software at any time in ways our materials have not caught up with.
Our AI tutor and support chat can be wrong. Treat their answers as a starting point, check them against the textbook, and independently verify the source records before acting on anything in real books.
10. Indemnification
You agree to indemnify and hold harmless Questiva Consultants and its personnel from any claim, loss, or expense (including reasonable legal fees) arising out of your misuse of the Service, your breach of these Terms, or your infringement of someone else’s rights. We will tell you promptly about any such claim and let you take over its defence where the law allows.
11. Limitation of liability
To the maximum extent permitted by law, Questiva Consultants is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is the case, the exclusions and limits above apply only to the extent the law allows, and nothing in these Terms limits liability for fraud or for anything else that cannot lawfully be limited.
12. Copyright complaints
We respect copyright and expect our users to do the same. If you believe material on Questiva infringes your copyright, send a notice to [email protected] identifying the work, where the material is on our site, your contact details, and a statement that you believe in good faith the use is not authorised. We remove infringing material and terminate the accounts of repeat infringers.
13. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in California, and you and we each consent to that jurisdiction.
Before filing anything, please email us, nearly every problem we have seen was faster to fix directly. Nothing here prevents either of us from seeking relief in a small-claims court.
14. Changes
We may update these Terms as the product evolves. Material changes will be announced to active account holders before they take effect. Continued use after the effective date means you accept the new Terms.
15. Contact
Questions about these Terms? Email [email protected].