Create accounts for students who cannot use email

Where

The class page, Invite students → Create accounts

Who it is for

Post-secondary and adult learners whose email does not reach them

What you get

A list of temporary passwords, shown once, that you print or download

Batch size

Up to 100 students in one go

Most classes join by invitation. Some students never get there, because the blocker is the inbox rather than the person: a campus alias nobody reads, a provider that refuses our mail, or a lab full of people with fifty minutes on the clock. Create accounts is the answer for those students. You paste your class list, the platform makes an account for each person who does not have one, and you get a temporary password for every account to hand out on paper.

When to use this instead of an invitation

Invitations remain the normal path, and they are less work for you. Reach for Create accounts in these cases.

• A student's address bounces or their mail provider refuses ours, so the login code never lands.
• Class-day rostering. Twenty-eight people in a lab, and "check your email, find our message, click the link" loses a third of the room.
• A student who still has not signed up by week three and is now behind the rest of the class.

Before you start

This path is built for post-secondary and adult learners. Questiva Consultants is designed for college, vocational and adult bookkeeping programs. Creating an account on someone's behalf removes the student's own sign-up step, so if your program includes learners under 13, contact us first and read the Terms of Service, we need the right agreement in place before that class starts.

You also need to own the group and have your instructor approval confirmed. If your teacher-access request is still being reviewed, the screen declines the whole batch and says so. You can invite students by email in the meantime, and those invitations send the moment you are verified.

Create accounts is not available in the demo group. The button only appears on a real one. Use Use this for real on the demo first, then create accounts in the group that creates.

Create the accounts

1. 1

   Open your group

   Go to your classrooms and open the class you are rostering.

2. 2

   Select Invite students

   The button sits at the top of the class page and opens the Invite a student panel.

3. 3

   Select Create accounts

   It is the third button in that panel, after Send Invite and Add whole class. It opens the Create accounts for students window.

4. 4

   Paste your class list

   One student per line in the Your class list box. You can also select Upload CSV and pick a .csv or .txt file exported from your student information system; its contents are added to the box, so you can still edit them before you submit.

5. 5

   Check the count

   Under the box you see how many students were detected and how many seats you have available. If it says no students were detected, the addresses in your paste are not in a shape the box recognizes.

6. 6

   Decide about email

   Also email each student their password is off by default. Leave it off for students whose mail does not reach them. You get the passwords on screen either way.

7. 7

   Select Create accounts

   The button names the number it is about to create. The passwords come back on the next screen.

What the list can look like

The box is tolerant about shape. Names are optional, but include them where you can: without a name, your roster and gradebook have only the email address to identify that student, and matching addresses to faces in a room is slow. All of these work, mixed in the same paste.

Lines with no address are ignored, a repeated address is only counted once, and a numeric student-ID column is dropped rather than being filed as somebody's surname. The limit is 100 students per batch; split a larger list and run it twice.

The passwords appear once

When the batch finishes you get a table with three columns: Student, Sign in with (the address they type at sign-in) and Temporary password. Each password is generated for that one account, four groups of four characters separated by hyphens, with the easily-confused characters like 0, O, 1 and l left out so it survives being read aloud or copied onto a slip of paper.

Two controls sit under the table. Download CSV saves the same three columns as a spreadsheet file, and it is the reliable copy. Use it for anything longer than a handful of students, then print from your spreadsheet program. Print this list opens your browser's print dialog on the page exactly as it appears on screen, which is fine for a short list but can cut off a long one. Either way, the file holds working passwords, so delete it once you have handed them out.

Closing the window asks you to confirm, because that is the moment the passwords are gone. Create more accounts clears the same table to start a second batch, and it does not ask first, print or download before you select it.

What the student does the first time

Hand each student their own slip. Their instructions are short.

1. 1

   Go to the sign-in page

   At the sign-in page there are two tabs. They choose Use password, not Send a code.

2. 2

   Enter the address and the temporary password

   The address on the slip is the one you typed into the class list.

3. 3

   Choose their own password

   A Choose your password screen appears immediately, and nothing else in the platform opens until they finish it. This is also where they agree to the terms and privacy policy.

The temporary password stops working as soon as the student sets their own, and you cannot sign in as them afterwards. That is deliberate. It means a submission on a created account is genuinely the student's work, so a grade appeal has an answer.

Created students appear on your roster right away as full members, with their name linking to their student detail page. There is no invitation to accept and no group code to type.

Who has the book

Creating accounts never requires a purchase, and a class larger than your seat pool goes through without complaint. If you have seats available, each new student is covered as their account is made. Students beyond the pool get the front matter and chapter 4, and the summary tells you how many are in that position.

You can cover them later from your seats with Give a seat, or they can buy their own copy. Their account and their progress carry over either way, so nobody has to start again.

Rows that did not need a new account

The summary lists these separately, under a heading that counts them. Three things land there.

• Someone who already had an account. They are added to your roster and keep the password they already use. Their credentials are never touched, so there is no password to hand them. We email them that they were added and put the same notice in their notification bell.
• Someone already on this roster. Nothing changes; the row says they are already a member or already have an invitation waiting.
• An address that is not a valid email address. Nothing is created for that row and the reason is shown next to it. Fix the typo and run those rows again.

If a student forgets their password

There is no forgot-password link in the platform, and no control on your side that re-issues a password for a student. If the student's inbox does work, they can sign in with Send a code at the sign-in page and set a new password from their account. If their inbox is the reason you created the account in the first place, contact support and we will get them back in.