The quickest fix: give them your join code. They type it at /join and they're in. To find out what happened to the email, check the badge next to their name on By student.
| Badge | What it means | What to do |
|---|---|---|
| Awaiting approval | Not sent yet. This class came from Use this for real, and your instructor approval is still pending. | Nothing. It sends on its own once you're approved. |
| Invited, and the Last login column shows the date it was sent (on a wide screen) | Sent. | Ask them to check spam and every mail folder. A school address may need its IT desk to let our email through. |
| Invited, and Not sent yet in that column | Rare: it wasn't sent. | Use the paper-plane icon on the row (Resend invitation email) to send it. |
- Typo in the address? Remove the row and invite the right address.
- Their email never works? Use Create accounts instead. See Create accounts for students.
- Still stuck? Contact us.