If a student can't see their QuickBooks® score, your class probably has Smart grading turned off. The upload was graded, and the score is waiting for you to release it.
Open Needs you
Look for their upload with a Held grade badge. Its status reads Needs release.
Choose Release grade
They see their score straight away. See Hold grades and release them.
Fixing a check with Override doesn't release it. You still have to choose Release grade.
Not there? Check these
- An Upload failed row. The file couldn't be read, so there's no score yet. Ask the student to export it again from QuickBooks® and re-upload, or use Re-read upload in the Needs you row or on their record. If you have already sorted it out with them, Mark as handled clears it.
- It was a quiz, not an upload. "My score is missing" often means a practice quiz. Fill-in-the-blank questions count once the student marks I got it or I missed it. See How chapter quizzes are graded.
- The assignment isn't there at all. A smart-graded assignment appears for your class only once its answer key file is on record, so a few may not show yet.
- They are not in your class yet. On By student, a student marked Invited or Awaiting approval has not joined.
Quick answers
Questions we get about this
- Does a held grade stop the student finishing the chapter?
- No. Uploads never count toward completion, so they can keep going.
- If I turn smart grading back on, are held grades released?
- No. You release each one yourself.